The Sunday Post is a weekly meme hosted by Kimba the Caffeinated Book Reviewer ~
~ It’s a chance to share news~
A post to recap the past week on your blog, showcase books and things we have received and share news about what is coming up on our blog for the week ahead.
Last Week’s Posts
- [18 Mar] Sunday Post: Fabulous Books and Our Lovely Reba!
- [19 Mar] Shutter by Courtney Alameda ★★★
- [20 Mar] Top Ten Tuesday: Spring TBR
- [21 Mar] Dead on Arrival by Matt Richtel ★★★★½
- [22 Mar] Illuminae (The Illuminae Files, #1) by Amie Kaufman, Jay Kristoff ★★★★★
- [23 Mar] Book Review: Witches Abroad by Terry Pratchett ★★★★★
- [24 Mar] Book Blog Discussions – Discussions Turning to Books
Work is hard!
The pups were so good this week! Which is wonderful because last week was NOT my week. I recently started back up in customer service. Which I absolutely love. I love being able to help people! What I don’t love is when people take advantage or when they call in just to yell at me and then tell me I didn’t do my job. I want to do everything I possibly can to make sure whenever someone hangs up the phone, they have a smile on their face. I even went out of my way and wrote a letter to the customer to ensure them that we have their wants and needs in mind and want to ensure good customer service. NOT just so they return but because we want people to honestly be happy. I even recommend going to another store if we don’t have something someone needs. As a person, I am talking to another person, not as a customer service rep, but as a friend. Sounds cliche though right? But, that’s just how I am.
The problem is that I do not have a thick skin. When someone says I didn’t do my job correctly, or at all, I’m going to take that to heart. I don’t think people (as a whole) understand just how hard life can be, and simply saying look I’m pissed but I realize it isn’t your fault is all I am asking for. I want to do everything in my power to make every customer I talk to happy. But when people call specifically to make my life miserable AND THEN say that I didn’t do my job, that hurts my job performance. That actually goes against me. All because someone was in a mood. I understand they were unhappy, I’m unhappy for them, but please, please let me do my job and if YOU will not let me do my job, at least do not say that I didn’t even try.
This should go for everyone too. I try to be such a good customer. I called an app that I have been on a trial with and she gave me another MONTH free. It was only a two week trial. I even asked if I was being a jerk customer and she laughed and said no but she wanted to ensure that I had enough time to check out the app. Which is exactly what I would have wanted to do for my customers! The point is that I want the person doing the job to know that I respect them and understand that sometimes their job keeps their hands tied, and I just wish people would do the same for me. Because honestly, customers who do not care or even respect the people that are trying to help them, are the customers that make work really hard. Even when I worked at Disney there were customers that were unsatisfied, but it is my job to make them happy. If you refuse to allow me to do my job, don’t blame me!
But, like I said, the pups were great, and I was so glad to be able to sit and read. Although I’m having a book hangover moment after the Illuminae series. And I’ve been fighting my depression after work. Ugh… I just hope tomorrow brings a new week. And please don’t get me wrong. Call in when you’re frustrated and let customer service reps know when they aren’t doing their job or when their company is letting you down, that’s the only way we can all grow!
Library & Book Boxes!
- [25 Mar] Sunday Post: Getting Lost in a Library
- [26 Mar] Sweet Revenge: Passive-Aggressive Desserts for Your Exes & Enemies by Heather Kim ★★★★★
- [27 Mar] Top Ten Tuesday: Books that Take Place in Another Country
- [28 Mar] There's Cake in My Future by Kim Gruenenfelder ★★★★
- [29 Mar] Gemina (The Illuminae Files, #2) by Amie Kaufman, Jay Kristoff, Marie Lu ★★★★★
- [30 Mar] Book Review: Small Gods by Terry Pratchett ★★★
- [31 Mar] Book Blog Discussions – Book Clubs
I am so sad that I cancelled my two book boxes that I went back and resubscribed to Owlcrate. I just love it. Half the time I don’t even read the books, but I want to and they’re here for me when I am having a moment where I don’t know what in the hell I want to read! I keep going back and forth because the Classic Book box is delightful as well. There are also more items that I can actually use in the box, like a coffee cup with EACH subscription. The book this month for the Classic box was The Picture of Dorian Gray! Last month it was Wuthering Heights and the month before that it was Sherlock Holmes. All leather bound and gorgeous, but that box is more expensive than Owlcrate, by about $15.00! I’m not sure if I’ll switch over or keep either, but currently I love them both.
And I’m having just that sort of week. So at the library I went a little nuts. I normally keep myself to four, but as I was walking out the librarian and I started discussing Illuminae and then she asked if I read Ready Player One, which YES OF COURSE I HAD, but there’s only one week before the movie comes out so I ran to go get that. Which includes me getting lost in our library. It’s not even a large library, but I haven’t been going for long, so even a small library is like a labyrinth to me. She had to come save me. Sigh. I’m so glad librarians are fabulous people.
NOW!! March 24-April 7